Privacy policy

Privacy policy according to the GDPR

1. Name and address of the person responsible

The responsible person within the meaning of the General Data Protection Regulation and other national data protection laws of the member states, as well as other data protection regulations is the:

Japan Auto Parts Lagerei & Versand GmbH
Ferdinand-Porsche-Str.4
21684 Stade
Germany

Managing Director: Axel Liebetruth

Phone: +49(0) 4141 98070
Fax: +49(0) 4141 81331
Email: badguy@jap.de

Commercial register: HRB 100135, Local court of Tostedt

VAT Number: DE 116 461 783

If you have any questions or requests regarding the protection of your data, please contact us by post at the above address or by email at: badguy@jap.de

2. Registration and contract processing

2.1. Registration

You have several options to order from us, for example:

• Online shop
• By phone
• By email
• By fax

All of these options require a prior registration with us.

The following mandatory information is collected during registration:

• Gender
• Name of the purchaser
• Email of the purchaser
• Company name
• Company address
• Phone No.
• Managing director / owner
• VAT no. and/or tax no.
• Password for access to the online customer account

Furthermore, you have the option to enter the following additional information:

• Fax No.
• Phone no. of the purchaser
• General email address of the company
• Commercial register
• Commercial register No.

We process your data so that we can process your order, send you your order and, if necessary, process returns, complaints and warranty claims.

The password is only stored encrypted on our server and is used exclusively for authentication in the login process.

2.2. Online customer account / Login online shop

To view our online catalogue, place orders, edit customer data or view invoices, you must log in to your customer account.

After successful registration as described under point 2.1, your access to the online customer account will be activated after your data has been checked. You will then receive a customer number from us by email. This, together with the password you provided during registration, forms the access data to your online customer account.

2.3. Contact

There are various ways for you to get in touch with us.

These would be on the one hand our contact form, email or fax. Furthermore, you can also contact us by phone. In this context, we process your data exclusively for the purpose of communicating with you.

The data collected will be deleted after your request has been fully processed, unless we still need your request to fulfil contractual or legal obligations. You can find more details under point 8 of this data protection declaration.

2.4 Payment data

We offer various payment methods, including direct debit, invoice or prepayment. Depending on which payment method you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment in order to process payments. Without this payment data, the payment and contract processing is not possible.

3. Surveys

If you participate in one of our surveys, we will use your data for market and opinion research. We always use the data anonymously for internal purposes. If, in deviation from this, surveys are not conducted anonymously, the personal data will only be collected with your consent. The GDPR does not apply to anonymous surveys.

4. Newsletter, product recommendations and transactional emails

4.1 Newsletter & product recommendations

If we receive your email address or fax number in connection with an order, we reserve the right to regularly send you offers and product recommendations for similar products to those you have already purchased, provided you have not objected to this. You can unsubscribe from these offers and product recommendations at any time by clicking on the unsubscribe link in the email (if available) or using the contact options listed above (telephone, fax, email or letter).

4.2 Transactional emails

When you complete an order, you will receive transactional emails from us. These are for example order receipt confirmations, order confirmations, information about delivery capabilities, processing information and shipping information.

5. Data collection when using our website

In order to enable you to visit our website smoothly, data is automatically transmitted to us by your browser each time you use the website.

These are in particular:

• IP address of the requesting end device
• Date and time of the request
• Address of the accessed website and the requesting website
• Information about the browser used, the operating system and technical information of the end device

The data processing is necessary to enable the visit of the website and to ensure the permanent functionality and security of our systems.

In order to compile statistical data on the use of our website and to further develop it with regard to usage habits, it is necessary to temporarily store the data in internal log files.

6. Cookies

To enable you to use our website more comfortably, we use cookies. These are text files that are stored on your device by your browser.

6.1 Technically necessary cookies

Most of the cookies we use are technically necessary cookies. Without these cookies, the use of our website is not possible. Technically necessary cookies can therefore not be deselected by you in the cookie settings. By using our website, you accept the use of technically necessary cookies. These cookies will be automatically deleted shortly after the end of your visit or at the latest after the end of the expiry period.

6.2 Technically not necessary cookies

Cookies that are intended to increase comfort when using this website, serve direct advertising or facilitate interaction with other websites and social networks (comfort, statistics & tracking cookies) are only set with your consent. These cookies will be automatically deleted shortly after the end of your visit or at the latest after the end of the expiry period.

6.2.1 Comfort functions

6.2.2 Statistics & Tracking

7. Passing on Data

The data we collect will only be passed on if:

• You have given your consent in accordance with Art. 6 para. 1a / GDPR.
• This is necessary in accordance with Art. 6 para. 1b / GDPR for the processing of contractual relationships with you, or this is necessary for pre-contractual measures, based on your request.
• We are legally obliged to pass on data in accordance with Art. 6 Para. 1c / GDPR. In particular in connection with official enquiries, court decisions and legal proceedings, if it is necessary for legal prosecution.
• The disclosure is necessary in accordance with Art. 6 para. 1f /GDPR for the exercise, assertion or defence of legal claims. However, this only takes place if you do not have an overriding interest in not having your data passed on.

8. Storage period

In principle, we only store your personal data for as long as our business relationship with you exists, but at least as long as is necessary to fulfil contractual or legal obligations.

Even after that, we still have to store some of your personal data for accounting reasons. The legal documentation obligation for companies states that documents (e.g. copies of invoices) must be kept until the deadline expires. The legal deadlines here are two to ten years, depending on the type of documents.

9. Your rights

9.1 Right to information, according to Art. 15 / GDPR

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time.

9.2 Right to rectification, according to Art. 16 / GDPR

You have the right to request the correction of your personal data at any time.

9.3 Right to deletion, according to Art. 17 / GDPR

You have the right to request the deletion of your personal data at any time.

9.4 Right to restriction of processing, according to Art. 18 / GDPR

You have the right to request the restriction of the processing of your personal data. To do so, you can contact the responsible indicated in point 1 of this privacy policy at any time.

The right to restrict processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data has happened / is happening unlawfully, you can request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you need it to exercise, defend or enforce legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion. If you have restricted the processing of your personal data, this data may only be processed, apart from being stored, with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person.

9.5 Right to data portability, according to Art. 20 / GDPR

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible person, this will only be done if it is technically feasible.

9.6 Right of appeal to the competent supervisory authority

In the event of a breach of the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your habitual residence, place of work or the place of the alleged breach. The right of appeal exists without prejudice to other administrative or judicial remedies.

9.7 Right of revocation, according to Art. 7 para. 3 / GDPR 

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. For this purpose, an informal communication by email to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation..

10. Security on our website (SSL encryption)

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us. You can recognise an encrypted connection by the fact that the address line of the browser begins with https://.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

11. Changes to the privacy policy

This privacy policy is updated from time to time, in particular when adjustments are made to our homepage or legal requirements change.

Japan Auto Parts L&V GmbH – 28. September 2021