FAQ

General

We exclusively sell air, cabin, fuel and oil filters for the following brands:

Alfa Romeo, Audi, BMW, Chevrolet, Citroen, Dacia, Daihatsu, Ford, Fiat, Honda, Hyundai, Kia, Lancia, Mazda, Mercedes, Nissan, Opel, Peugeot, Renault, Seat, Skoda, Subaru, Suzuki, Toyota, Volkswagen

Who do you supply?

We only supply car workshops and the retail trade (B2B).
Unfortunately, a sale to private individuals is not possible.

Where do you deliver?

We ship our goods throughout Germany.

I am already a customer. How do I get access to the online shop?

Please use the registration form and be sure to include your customer number.
You will find your customer number on our invoices/delivery notes (the first 5 digits of the invoice number).

How do I change my billing address?

A change of your billing address can only be made by us. Please use our contact form or send us an email. We will initiate everything immediately.

Shipping

How will the ordered goods be delivered?

Usually all deliveries are sent via parcel service. In individual cases we reserve the right, depending on the size of your order, to send it on a pallet by a forwarding agent.

What happens to items that are currently not available and when will they be put on backorder?

Items that cannot be delivered at the time of the order will be placed on backorder if the net value exceeds €50 and will be delivered free of charge as soon as they are available again.

How quickly do I get my order?

Orders placed before 12 noon will be shipped the same day. A delivery is usually made within 24-48 hours. In individual cases there may be delays in delivery
Deliveries that are sent by a forwarding agent due to their size have a longer delivery time. You can find out about these directly from our employees.

How can I track my package?

As soon as your order has been dispatched, you will receive an email with a link to track your package.
Unfortunately, tracking is currently not possible for forwarding shipments.

Terms of payment

Which payment method can I use?

New customers have the choice between prepayment and SEPA direct debit (14 days, 2% discount).
From the third order onwards, purchase on account (14 days, net) is also possible.

Are there possibilities for cash discount?

If you give us a SEPA direct debit authorisation, the invoice amount minus 2% discount will be automatically collected after 14 days.
We do not offer a discount for all other payment methods.

Return, refund & complaint

How to cancel / change my order?

You can change or cancel your order up to 1 p.m. on the same day. Orders received in the afternoon can be changed or cancelled until 1 p.m. the following day.
Please use our service and order hotline or our contact form.

How long can I return goods?

You have the option to return items ordered from us within 24 months from the date of purchase.
The prerequisite for taking back is that the goods are returned to us in an undamaged, unused and saleable condition including the undamaged and unlabelled packaging with no additional stickers.

How do I return an item?

If you wish to make use of the 24 month return guarantee, please send us the items securely packaged together with a copy of the invoice for the original delivery. You will be responsible for the return shipping costs. Goods sent in carriage forward will not be accepted.

What should I do if I have received the wrong item or it is defective?

Please contact our service and order hotline with confidence. Our trained staff will take care of an immediate solution in a customer-oriented manner.

The shipment is damaged, what do I have to do?

Any damage to the package must be reported directly to the transport service provider upon delivery and documented. Next, please check the contents for damage. Should damage occur to one of our articles, please contact our service and order hotline.

Do you have any further questions? Feel free to contact us by phone or via our contact form.